Conventional wisdom, i.e. that which is passed along without question, has for some time been that body language generates more than half of the meaning in face-to-face communication. This idea never seemed to make any sense to me, but it was always conveyed as science, so I was prepared to accept it, albeit reluctantly.
For anyone using web conferencing (unless you’re lucky enough to be using video), the absence of body language cues was therefore seen as a major obstacle – even with two-way voice communication, you’d be missing more than half the action. So, it was some relief to see this entertaining video from Creativity Works on what they call The Mehrabian Myth.
So, another piece of pop psychology bites the dust. We seem to be entering a second age of enlightenment.