On motivation – The last word

Epilogue Part 12 and the final instalment of a series on motivation

I first conceived this series and began to write notes as I sat on platform 11 of Birmingham New Street Station. I had my iPad and 40 minutes to kill before my connecting train was due.

I kept a regular watch on the VDUs to check for delays or alterations.

At the scheduled time of departure some intuition drew my attention to platform 10 opposite.

I watched fascinated as my last train departed from there.

Did you miss your train, Sir?

An old joke goes:

Question: “Did you miss your train Sir?”

Answer: “No. I didn’t like the look of it so I chased it out of the station”

In high dudgeon I marched off to the Duty Station Manager’s office to lodge my protest – why had there been no notification of the late change of platform.

Well there had been no fewer than three tannoy announcements, each of which I had successfully filtered out. I am prepared to attest that Birmingham New Street station is the noisiest place on earth with tannoys announcing arrivals and departures in a near-constant assault of noise. Unfortunately, the video displays had not caught up with this new information and so, satisfied with that channel of information, I missed my train.

There is a lesson to be learned – the next time you feel ready to say, “They should have known; the information was there for them to hear, see read, etc”, take heed.

Thanks for reading.

About Phil Green

Phil Green has written 84 post in this blog.

Phil identifies himself as a perfomance consultant and teacher who helps people and organisations to do the best they can at work. He has strong skills in designing learning materials and workflow support, and draws from a wide spectrum of methods and technology. Co-designer of a certificated qualification in blended learning, he has trained hundreds of others from many industry sectors in how to create effective learning solutions, both online and offline.

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